Michelle Polich brings more than 20 years of mortgage industry experience to her role as SVP Corporate Operations/Licensing at Highlands Residential Mortgage. Her expertise spans licensing, compliance, onboarding, and corporate infrastructure—making her a vital connection point between internal operations and external business growth.

Michelle oversees companywide licensing for branches and mortgage loan originators, ensuring compliance with state and federal regulations, managing NMLS filings, and coordinating continuing education requirements. She also leads new hire and branch onboarding, manages regulatory filings, and oversees lease and property compliance for Highlands’ corporate and branch locations.

In addition to her operational leadership, Michelle focuses on building and maintaining strong relationships with secondary investors and bond authorities, helping expand product offerings and affordable housing solutions. She partners closely with the sales team to identify strategic opportunities and connect them with programs and partners that support a personalized mortgage experience for their clients.

Her collaborative approach, attention to detail, and deep regulatory knowledge help drive Highlands’ reputation for both operational excellence and service-first execution.