Our Company

Leadership Built on Experience. Focused on Service.

Experienced mortgage leaders committed to empowering our teams and delivering exceptional results.

Since 2010, Highlands Residential Mortgage has grown into one of the nation’s most respected independent mortgage lenders by combining experienced leadership with a culture focused on people, service, and long-term relationships. Our executive leadership team brings decades of mortgage banking experience and has successfully guided the company through changing market conditions while continuing to invest in technology, operational excellence, and the success of our branches.


Governing Executive Team

Bill Starkey, Sr.
Chairman of the Board & Founder
Ken Hickman
Chief Executive Officer & Founder
Board Member
Brian Bennett
President
Board Member
Brian Starkey
Board Member and Founder

Executive Leadership Team

Corey Caster
EVP Chief Production Officer
Steve Peters
EVP Chief Operations Officer
Patty Campbell
EVP Chief Compliance Officer / QC Director
Lori Riley
EVP Chief Financial Officer
Josh Hebert
EVP CHIEF INFORMATION OFFICER / CISO

Leadership with Purpose

Every strategic decision is made with one goal in mind: providing the resources, support, and stability that help our loan officers, referral partners, and customers succeed. From expanding our product offerings and investing in technology to strengthening operations and enhancing the customer experience, our leadership team is committed to making decisions that create long-term value. By staying focused on innovation, operational excellence, and a people-first culture, we empower our teams to deliver exceptional service in every market we serve.

Proven Performance

We believe great leadership is reflected in results. Highlands has earned national recognition for workplace culture, customer satisfaction, and operational excellence because we remain committed to delivering an exceptional experience for both our customers and our employees.

  • $27B+ funded
  • 100,000+ families served
  • Consistently named a Top Company to Work For
  • 65,000+ Five-Star Customer Reviews on Experience.com
  • 97 Net Promoter Score

Built on Relationships

At Highlands, relationships are the foundation of everything we do. While technology continues to transform the mortgage experience, we believe lasting success is built on trust, communication, and personal service. Our leadership team is committed to fostering a culture that empowers our employees to build meaningful relationships with customers, referral partners, and the communities they serve.

By investing in our people, products, and technology, we empower our teams to build lasting relationships with customers and referral partners in the communities they serve.

 

Come grow with us!

Learn more about our Highlands team of loan experts and let’s talk about your next career move!