For the third consecutive year, Highlands Residential Mortgage has been recognized by Experience.com as one of the Top 10 Mortgage Companies for Customer Satisfaction.
We’re honored by this recognition, but even more grateful for the people who made it possible.
Behind every survey response and five-star review is a story. A family buying their first home. A couple refinancing to achieve new financial goals. A referral partner placing their trust in us to care for their client. Those moments are what this recognition represents, and they’re the reason it means so much.
Reflecting on the honor, Brian Bennett, President of Highlands Residential Mortgage, shared:
“Awards like this are meaningful because they reflect something we’ve valued since Highlands was founded—putting people first. Every review represents a customer who trusted us during one of the biggest financial decisions of their lives. I’m incredibly proud of our team for earning that trust every day and for continuing to deliver the kind of experience our customers and referral partners have come to expect from Highlands.”
The feedback we receive from our customers paints a clear picture of the experience our team strives to deliver.
- Highlands has maintained a world-class Net Promoter Score (NPS) average of 96.63 over the past six years.
- In 2025, our NPS reached 97, significantly exceeding industry benchmarks.
- More than 97% of customers consistently rate their experience a 9 or 10, indicating they would recommend Highlands to friends and family.
- Our detractor rate remains below 1%, reflecting an exceptionally high level of customer satisfaction.
- We receive more than 5,000 verified customer survey responses each year, providing meaningful insight that helps us continue to improve.
To every customer who took the time to share their experience, every referral partner who continues to place their confidence in us, and every Highlands team member who makes moments like this possible—thank you!
