We’re proud to share that Highlands Residential Mortgage has once again been named one of the Top 10 Mortgage Companies by Experience.com for Customer Satisfaction in 2024!
This recognition isn’t about production – it’s about people. It reflects the kind of experience we’re providing to the people who matter most: our clients and referral partners.
Reflecting on the recognition, Brian Bennett, President of Highlands, shared:
“It’s always rewarding to see our team recognized for what we work so hard to deliver – exceptional service. Ranking in the Top 10 again this year confirms that what we’re doing is working. Our customers are happy, our partners trust us, and our people are showing up every day ready to make a difference. That’s what matters most.”
It’s Not Just Recognition—It’s Data-Driven Proof
This award is especially meaningful because it’s based entirely on verified customer feedback – real reviews, real survey responses, and real results.
And the data behind it tells a powerful story:
- Highlands has maintained a world-class Net Promoter Score (NPS) average of 96.45 over the past six years.
- In 2024, our NPS was 97.09, placing us well above industry benchmarks.
- More than 97% of our customers consistently rate us a 9 or 10, indicating they would recommend us to friends and family.
- Our Detractor rate remains below 1%, meaning dissatisfied clients are extremely rare.
- We receive over 5,000 verified survey responses annually, providing a strong, authentic data set.
In other words, this recognition isn’t just earned, it’s proven.
Why This Matters
Experience.com’s Top Performer awards are one of the most trusted indicators of customer satisfaction in the mortgage industry. They measure what truly matters: how clients feel about the service they received, not how many loans were closed.
To every team member, every client who left a review, and every partner who continues to refer their buyers to Highlands—we thank you! We’re committed to raising the bar, year after year, and delivering what we proudly call a Higher Standard of Lending.
