Bill has 30+ years of mortgage banking operations experience. He began his career in processing and underwriting, and rapidly rose through the ranks to manage and lead operation teams for several major mortgage banking firms. At Bank of America, he managed underwriting and operations for almost 10 years. At First Horizon/MetLife, he again managed operations and underwriting for more than 12 years. Prior to joining Highlands Residential Mortgage, Bill managed all of operations for GenEquity. Bill has managed fulfillment activities for both the Retail and Correspondent channels nationally, however Retail is his passion.